Service fee
Keep retainers, memberships, fixed fees and individual charges distinct.
Decision sequence for a concierge brief
- 01Request & scope
- 02Owner & hand-off
- 03Change & escalation
TRAVEL CONCIERGE
Choose the service by responsibility.
A useful concierge is not a list of exclusive requests. It is accountable coordination with clear scope, fees and response paths.
Frame the decisionROAMALIO PERSPECTIVE
The decisive question is who owns each task—and when.
The right service scope depends more on itinerary, group and conditions than on isolated features. The assessment therefore starts with the actual requirement.
BEFORE YOU ENQUIRE
These questions change the shortlist.
- 01
Who is the named contact before, during and after the trip?
- 02
Which services are fulfilled directly and which are only introduced?
- 03
How are third-party costs, service fees and changes authorised?
- 04
Which response time and escalation route are actually committed?
TOTAL COST VIEW
Separate the cost components.
Without a dated, provider-authorised offer, we do not present apparently precise prices.
Third-party services
Hotels, transfers and experiences remain separate supplies with their own terms.
Changes
Rebooking and short-notice coordination may create additional charges that require approval.
Referral compensation
Commissions and potential conflicts should remain visible and understandable.
CHOOSING THE FORMAT
Which offer format fits?
Trip support
Best when
a small number of reservations and local arrangements need coordination.
Check closely
scope limits and the response path when plans change.
Dedicated concierge
Best when
several complex services must be coordinated around one itinerary.
Check closely
availability, cover arrangements and the fee model.
Group desk
Best when
timings, transfers and requirements for many travellers converge.
Check closely
responsibility, data sharing and escalation ownership.